Refund Policy

 

At EliteSoft, we prioritize transparency, customer satisfaction, and secure digital delivery. Our refund policy is designed to protect both our customers and the integrity of our platform.

1. Eligibility for Refunds

We offer refunds or replacements in the following situations:

✔ Unused Keys

You are eligible for a full refund within 7 days of purchase if the key has not been activated or revealed.

✔ Invalid or Defective Keys

If a key does not activate due to a verified issue, we will provide:

  • A free replacement, or

  • A full refund
    Issues are typically resolved within 48 hours.

❌ Non-Refundable Cases

Refunds are not available for:

  • Keys marked as “Used” or “Activated”

  • Orders older than 7 days, unless the key is proven invalid under our guarantee

  • Keys already revealed, viewed, or downloaded

2. How to Request a Refund

To request a refund or replacement, please get in touch with our support team:

📧 Email: support@darkgray-owl-449513.hostingersite.com
📱 WhatsApp / Phone: +13077769876

Please include:

  • Your order number

  • A brief explanation of the issue

  • Screenshots or error messages (if applicable)

Our team will respond within 24–48 hours.

3. Refund Processing Timeline

Once your request is approved, refunds are issued to the original payment method:

  • Credit/Debit Cards: 3–5 business days

  • PayPal: 1–3 business days

  • Cryptocurrency: Case-by-case basis (refunded at equivalent value at the time of purchase)

4. Exceptions & Abuse Prevention

To maintain fairness and security:

  • Fraudulent claims, including tampering, false activation reports, or misuse, will be denied.

  • Accounts involved in abuse may be suspended or blacklisted.

  • Bulk Orders (10+ keys): Refunds require additional verification and prior approval.

5. Our Authenticity Guarantee

Every product key sold by EliteSoft is 100% genuine and legally sourced.

If a key is invalid due to our error:

🔁 We will replace it immediately, or
💸 Issue a full refund — no questions asked.

6. Need Help?

We’re here to assist you at any time:

📧 Email: support@darkgray-owl-449513.hostingersite.com
📱 Phone / WhatsApp: +13077769876
💬 Live Chat: Available on our website

About The Company

darkgray-owl-449513.hostingersite.com is powered by Volumetura LLC.

Company no.: 2025-001818694

Company Address:

0 N Gould St Ste R, Sheridan, SHERIDAN COUNTY, WY 82801 USA